Privacy terms

Privacy Policy Last updated: June 2, 2025 Morava Balm, company registration number 202785676, with registered address: 80 Samokov Blvd., Bl. 306, Sofia, 1113, respects the privacy of its customers and partners and is committed to protecting their personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR). 1. What personal data we collect We collect only the data necessary to provide our services and fulfill legal obligations, including: Full name Email address Phone number Shipping address Billing information (if applicable) Order history and preferences Data collected via cookies on our website 2. Why we use your data Your personal data is used for the following purposes: Processing and delivering orders Issuing invoices Communicating with you about inquiries, orders, or services Sending news, promotions, and helpful information (only with your explicit consent) Improving our services and website 3. Legal grounds for processing We process your personal data on the following legal bases: Contract performance (e.g. when you place an order) Legal obligation (e.g. accounting requirements) Consent (for newsletters and marketing) Legitimate interest (to improve services) 4. Sharing your data with third parties We do not sell or share your personal data with third parties, unless necessary for: Courier and logistics services Accounting or legal service providers IT and hosting service providers All our partners are required to comply with GDPR and ensure appropriate data protection measures. 5. Data retention We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law (10 years for accounting documents). 6. Your rights You have the right to: Request information about the personal data we hold Request correction of inaccurate data Request deletion (“right to be forgotten”) Withdraw your consent at any time File a complaint with the Bulgarian Data Protection Commission (CPDP) 7. Contact us If you have questions about this policy or wish to exercise your rights, you can contact us at: Morava Balm – Krasimira Georgieva 📧 Email: moravabalm@gmail.com 📞 Phone: +359 885 283 799 🏠 Address: 80 Samokov Blvd., Bl. 306, Ap. 73, Sofia, 1113, Bulgaria 8. Online store When placing an order through our online store, we collect the necessary data to process your order – full name, shipping address, phone number, and email. This data is used solely for the purpose of order processing and invoicing. Your data may be shared with third parties only when necessary, e.g. with courier companies or e-commerce software providers. 9. Email marketing We send newsletters and marketing emails only with your explicit consent (e.g. via a signup form or during checkout). We use a secure platform that complies with GDPR and ensures reliable data processing and storage. Through our newsletters, you may receive: Information about new or limited-edition products Promotions and discounts Tips on how to use our products Invitations to surveys, giveaways, or events Your email address will never be shared with third parties for marketing purposes. You can unsubscribe at any time using the link provided in every email or by contacting us directly.