Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between the owner of the website and online store www.moravabalm.com (the "Site") and its users (referred to as "You") regarding the services offered by www.moravabalm.com. By browsing the pages, clicking on images or links on this website, you agree to, accept, and are obligated to comply with these Terms of Use. The website and online store www.moravabalm.com are owned by Morava Balm – a limited liability company registered in the Commercial Register of the Republic of Bulgaria under UIC 202785676, with its registered office at Sofia, Samokov Blvd. 80. The brand Morava / Morava Balm is a registered trademark and the property of the same company (Morava Balm Ltd.). **User Obligations Upon Registration** Users can browse the www.moravabalm.com website without registration. Registration is required only for specific functions and is optional. Registration is completely free. Upon registration, the user agrees to provide accurate and up-to-date information when filling out the registration form. If the user provides false, inaccurate, outdated, or incomplete information, the Site bears no responsibility for any consequences arising from this. The user is responsible for any outcomes resulting from their actions. **Personal Data Protection** In accordance with the Personal Data Protection Act, the user has the right to access or modify their personal data provided to www.moravabalm.com during the registration process. By accepting these Terms and Conditions, the user gives explicit consent for the provided personal data to be processed by Morava Balm Ltd. and/or authorized third parties, including but not limited to courier companies, for the purpose of fulfilling the distance sales contract and delivering the ordered products. The Site reserves the right to use users' IP addresses and other personal data to identify them in cases where it is necessary for compliance with the law, legal proceedings, or enforcement of these Terms. **Copyright and Restrictions** www.moravabalm.com grants users the right to use all services provided on the Site for personal, non-commercial use, provided that copyright or third-party rights related to the Site's materials are not violated. The materials on this site may not be modified, copied, publicly distributed, or used for any public or commercial purpose. The use of published materials from this site on other websites is prohibited. Purchasing a product that is subject to copyright and/or patent rights does not grant the user additional usage or distribution rights beyond those explicitly stated by the manufacturer/distributor. **Products and Services on the Site** The website provides information on products categorized into different groups and subgroups. Each product page contains the price, main characteristics, and additional information to help users make an informed purchasing decision. The Site is not responsible for inaccuracies in the description that do not affect the essential characteristics of the product and does not claim to provide exhaustive information. All prices on the Site are in Bulgarian Leva (BGN) and include VAT. If a product has multiple variations, the prices for each variation are listed on its page. The Site reserves the right to change published products, services, and prices at any time without prior notice. **Purchasing a Product or Service from www.moravabalm.com** Users have the right to order products and services presented on www.moravabalm.com. When placing an order, the user selects the products and quantities, payment method, and delivery method according to the available options on the site. At any time before finalizing the order, the user can modify their selected products and services. The order is considered completed once the user clicks the "ORDER" button. The order is considered accepted by the Site once the user receives an email confirmation. By confirming an order on the Site, the user enters into a contractual relationship with Morava Balm Ltd. regarding the specific purchase, covered by these Terms and Conditions. The Site has the right to refuse an order, either partially or in full, due to stock unavailability or other objective reasons. In such cases, the user will be notified via email, and the Site is only liable for refunding any deposited/paid amounts, if applicable. The Site reserves the right to change prices at any time without prior notice to users. The user is required to pay the price indicated on the Site at the time of order completion, regardless of whether it is later reduced or increased. **Delivery of Purchased Products** Ordered products are delivered according to the method chosen by the user and within the specified time frames. If the user changes the delivery address after placing the order, the delivery cost may be adjusted accordingly, and the user will be notified. **Payment for Purchased Products and Services** When paying in cash upon delivery, the user must provide the full amount of the order to the courier delivering the products. **Returns and Exchanges** You can return products purchased from the online store www.moravabalm.com within 14 days of receipt under the following conditions: - The products are in their original packaging. - There are no signs of use, damage, or contamination. - The original invoice or cash receipt is included (your order will be accompanied by a fiscal receipt for cash on delivery or an invoice if requested). - Return shipping costs are at your expense. We refund the product value, excluding the delivery cost. All amounts paid via cash on delivery are refunded via bank transfer to your personal account within 14 days of receiving the returned products. All amounts paid by debit/credit card are refunded to the same account (card) used for payment. **Additional Provisions** These terms may be updated at any time without specific notice to users. The Site is not responsible if a user has not read the latest version of these Terms. By using the Site's services, users agree to comply with these Terms as well as any other applicable regulations under Bulgarian and international law, even if not explicitly mentioned here. Neither party shall be liable for failure to fulfill contractual obligations if such failure is due to force majeure—an unforeseeable event beyond the control of the parties that cannot be avoided. Some product specifications provided on the Site may be insufficient for the needs of certain visitors. If you require additional information, you can contact the Site for inquiries. Product images displayed on the Site are for illustrative and indicative purposes only. They are intended to provide an idea of the product and may not precisely represent the actual product. The delivered goods may differ from those shown in the images.